Text messaging for operators: meet site contacts where they actually are
Texts get read — almost all of them, almost immediately. Calls go to voicemail and emails sit unopened. For an oil & gas operation, that gap is the difference between booking a lead and losing it, because a huge share of site contacts would simply rather text than get on the phone. Two-way texting meets them there.
The fastest way to lose a field-service lead is to make them call you back later.
Texting that moves callouts
Workfloor runs two-way texting from the number you already advertise — no new line, and nothing for the site contact to download. It replies instantly, answers questions, and books the job, all in the thread. Miss a call during a busy callout window and it fires an automatic text-back so the lead stays warm. Every conversation flows into your normal callout response pipeline, and the same channel powers maintenance reminders and contract renewals.
QuestionsFrequently asked questions
Yes — texting runs from the number you already advertise, so customers reach you the way they expect. No new line to promote.
It's built to handle opt-in and opt-out properly, so your texting stays compliant and your messages stay welcome.
Any time. Your team can take over a conversation whenever they want; Workfloor handles the rest so nothing goes unanswered.