Leak triage: stop the damage before the truck arrives
When a homeowner calls about an active leak, the most valuable thing you can do happens before anyone picks up a wrench: get the water shut off. Every minute of flooding is more ruined flooring, drywall, and belongings. Leak triage turns your after-hours line into a calm, capable first responder that protects the home and books the right visit.
The repair is the easy part. The first two minutes — shutting off the water — is what saves the home.
From panic to a stopped leak
When an emergency comes in through 24/7 Lead Response, Workfloor stays calm and takes control. It guides the caller to the shut-off valve to stop the flooding, then gauges how serious it is — active flood or slow drip — and captures the fixture, location, and details. From there it books the right kind of visit: an emergency dispatch tonight through Dispatch Readiness, or a normal slot tomorrow. The homeowner remembers you as the company that actually helped in the worst moment — and that's how you earn the five-star review and the customer for life.
QuestionsFrequently asked questions
Yes — calmly and step by step, whether it's the valve on the fixture, the water heater, or the main. Stopping the flooding is always the first move, before anything else.
It gauges severity from the caller's answers and routes accordingly — true emergencies get on-call dispatch, while minor issues get booked for normal hours so your tech isn't woken needlessly.
Calm and reassuring. Instead of a voicemail in a crisis, they get clear, steady guidance — which is exactly what turns a stressed homeowner into a loyal, five-star customer.